Order fulfillment is the driving force behind customer satisfaction. It determines how and when people receive their products. Traditionally, order fulfillment has been left up to the company sending out the products, whether it’s business-to-business or merchant-to-consumer. Recently though, many companies have begun outsourcing their fulfillment services to the warehouses storing their products, thereby streamlining the flow from warehouse to recipient. Listed below are some of the many benefits of outsourcing order fulfillment so you can determine if it is right for you.
Reduce the Risk of Error
The more steps a product goes through in its processing, the higher the risk of error. It’s best to keep these steps to a minimum in order to ensure the highest level of customer satisfaction. Instead of sending your products to a separate distribution center to sort, pick, and ship out your orders, you could have that entire process completed here at our warehouse. Your customers will still end up with the same products they needed, and you won’t have to worry about them getting lost from one place to the next.
Lower Your Shipping Expenses
Why pay for an extra round of shipping when you can complete your order fulfillment in place that already houses your products? This will reduce your total overhead by saving you the hassle of that secondary shipment. Of course, there are added expenses with the outsourced fulfillment services, but overall, you should still be able to cut down your costs by trusting someone else to complete your orders for you.
Get Expert Help for Order Fulfillment
Here at Overflo, we know what it takes to get an order fulfilled efficiently without any sacrifice in quality. This is what we do day in and day out, so you know that you are in good hands. Rather than hiring a separate crew that you then have to train to complete your orders, you can get expert help right from the start. This once again should cut down your labor costs, and it reduces the stress incurred with hiring and managing employees.
Save Time across the Board
By allowing your warehouse to complete your order fulfillment, you should save time for every step of the process. Your customers will get their products faster, which means they will be even more pleased with their transaction. More repeat customers means more money in your pocket, and the cycle goes from there. Focus your efforts other areas of business development and leave the tedious tasks to the pros.
Customize Your Fulfillment Services to Suit Your Needs
Perhaps the best part of all is the fact that you can choose nearly any fulfillment services you want. Customize a plan that is suited to your needs and your clients. Some examples of fulfillment services we provide at Overflo include:
- Palletizing products
- Stretch wrapping and bubble wrapping
- Tagging and labeling
- Packing, re-packing, and re-boxing
- Strapping and banding
- Shipping services through UPS, RPS, and FEDEX
- Picking and kitting assembly
- Customer service
The possibilities are endless, and you can truly design any fulfillment service contract you want. Give us a call to learn more about our services and see how you can benefit from working with our fulfillment center.