4 Ways to Improve Customer Satisfaction with Order Fulfillment

Order fulfillment plays a direct role in customer satisfaction. If the picking, packing, and shipping are not done to a certain standard, the customer could lose faith in your company. In order to keep your success going strong, check out these four ways to improve customer satisfaction with order fulfillment.

Work with a Trustworthy 3PL Company

The quality of your 3PL services will determine how satisfied your customers are. By working with an experienced company like Overflo, you can rest assured that your customers are getting the best care possible from start to finish. We use real-time inventory management so you can see exactly where each order is at all times. If any issue arises, you have firsthand information to relay to the customers so you are never out of the loop. You need a company that will care about your customers just as much as you do, and that is what you will get with Overflo.

Communicate Shipping Delays as Soon as You Know about Them

Customers appreciate transparency. They would rather know about a shipping delay than find out about it when their package doesn't arrive. If you do not currently have an item in stock, update your website and inventory numbers to reflect that so customers do not place orders that cannot be fulfilled. You can include the date that the item will be back in the warehouse if that information is available to you. As a whole, make sure you communicate with your customers as much as possible, and they will instantly have a better experience with your company.

Anticipate Customer Needs, Especially during the Peak Season

There is no true way to predict what this year's shopping trends will be, but you can use last year's sales data to make general predictions. For instance, if you ran out of an item last year that is still popular this year, you know to get more of that in the warehouse before your peak shopping season. If you still have products leftover from last year's peak season, you could clearance them out during this year's peak to make the most of the increased demand. Think about what your customers are going to look for and adjust your warehousing to accommodate that.

Learn from Past Mistakes

If your customers consistently complain about one issue with your order fulfillment, use those complaints to change your methods. Ask yourself, "What can we do to reduce the changes of these issues in the future? How can we learn from our mistakes?" If you are handling your own order fulfillment, convey this information to your staff. If you are working with a third-party logistics company, let them know what the issue is so they can make the adjustments. Together, you will be able to create a fluid order fulfillment system that keeps your customers coming back for more.

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